TRAVEL Battery

Warranty Policy

At SUGOGO, we stand behind the quality and durability of our products. Every product purchased from our official store is backed by a limited warranty against manufacturing defects.

This warranty explains what is covered, how long the coverage lasts, how to request service, and what conditions are excluded.

Initial Warranty Period & Covered Products

This warranty applies only to products, parts, and components purchased in new condition from SUGOGO or an authorized retailer.

• Frame: 1-year limited warranty
• Motor: 1-year limited warranty
• Battery: 6-month limited warranty
• Controller and display: 1-year limited warranty
• Charger: 6-month limited warranty

What Is Not Covered

• Normal wear and tear
• Damage caused by misuse, accident, or improper storage
• Unauthorized repairs or modifications
• Cosmetic damage such as scratches, dents, or fading
• Consumable parts such as tires, brake pads, grips, or accessories

How to File a Warranty Claim

To submit a warranty claim, please contact us at sugogo.official@gmail.com. Please include your order number, product model, photos or videos of the issue, and a brief description of the problem.