Return & Refund Policy
Thank you for shopping at SUGOGO. We stand behind the quality of our products and want you to be perfectly satisfied with your purchase.

1. 30-Day Risk-Free Return
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return your item(s) within 30 days of delivery.

Condition: Items must be in new, unused condition, with all original packaging, tags, and accessories included.

Process: To initiate a return, please contact our support team at [sugogoride@outlook.com] with your order number.

Note: For non-quality related returns, the customer is responsible for shipping costs.

2. 1-Year Limited Warranty
Your peace of mind is our priority. Every SUGOGO product is covered by a 1-year comprehensive warranty against manufacturing defects.

What’s Covered: Major components including the motor, battery, and frame (adjust based on your actual product).

What’s Not Covered: Normal wear and tear, damage caused by misuse, accidents, or unauthorized modifications.

Solution: We will provide free repair services, replacement parts, or a full replacement depending on the nature of the defect.

3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Timeline: Approved refunds will be processed back to your original payment method within 5-7 business days.

4. Damaged or Defective Items
If your order arrives damaged during transit, please take photos and contact us within 48 hours of delivery. We will prioritize a replacement for you at no additional cost.