Shipping policy

Shipping Policy

At SUGOGO, we strive to deliver your ride as quickly and safely as possible. Currently, we focus exclusively on serving the United States market to ensure the highest standard of service and reliable delivery for our riders.

1. Shipping Destinations
We currently ship to the Continental United States (Lower 48 states).
Note: Shipping to Alaska, Hawaii, Puerto Rico, and P.O. Boxes is currently unavailable.

2. Order Processing Time
All orders are processed within 1-2 business days.
Orders are not shipped or delivered on weekends or holidays.
You will receive a notification email with tracking information once your order has been dispatched.

3. Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on the items in your order, delivery address, and available shipping methods.

Eligible accessories or small-item orders may qualify for free standard shipping when the order total is over $50.

Mobility scooters, large items, oversized products, or heavy shipments may require additional shipping fees. These fees will be shown at checkout before payment is completed.

Standard delivery usually takes 3-7 business days after shipment, depending on your location and carrier efficiency. Delivery dates are estimates and are not guaranteed.

4. Shipment Confirmation & Order Tracking
Once your order ships, you will receive a Shipment Confirmation email containing your tracking number(s).
The tracking number will typically become active within 24-48 hours. You can track your package directly through the link provided in the email.

5. Customs, Duties, and Taxes
Since we ship domestically within the U.S., there are no additional customs duties for orders within the Lower 48 states. However, SUGOGO is not responsible for any local state taxes applied to your order during or after shipping.

6. Damages & Missing Packages
Damaged Items: If your order arrives damaged, please save all packaging materials and the damaged goods. Take clear photos and contact our support team at sugogo.official@gmail.com within 48 hours of delivery.

Missing Packages: If your tracking status shows "Delivered" but you have not received your package, please contact us immediately so we can assist you in filing a claim with the carrier.